CANCELLATION & REFUND POLICY

• Cancellation made 30 days before the trip- 70% cash refund or Get 100% of the trip fee in an Tentgram Trip Voucher.
• Cancellation made 20 days before the trip- 50% cash refund or Get 80% of the trip fee in an Tentgram Trip Voucher.
• Cancellation made less than 15 days before the trip-No cash refund, Get 50% of the trip fee in an Tentgram Trip Voucher.
• Cancellation made 7 days before the trip- No Refund, No Trip Voucher.
• No refunds given on cancellation within 7 days of the trip's starting date.
• Refunds will be made within 7-10 working days from the date of cancellation.
• In case of refund, 4% payment processing charges applied.
• Cancellation charges are based on the total trip fee, irrespective of the amount paid either full or partial.
• The refund amount will be calculated from the total fee; in case any partial payment has been made.
• If your Booking says "NON-REFUNDABLE", No Refund or Trip Voucher will be issued.

No refund (Partial or otherwise) will be made if you voluntarily leave or drop out of a trip for any reason after the trip has begun. No refunds will be made for any accommodation, transportation, sightseeing, meals or services not utilized. In case, Tentgram cancels the trip due to unforeseen circumstances we would be happy to suggest an alternative trip/dates. You shall be notified on the same. You may accept the alternate trip suggestion, voucher (with one- year redeemable limitation) or request another trip of your choice. The difference in cost, if applicable, will have to be borne by you. Tentgram shall, under no circumstances, be liable for any additional costs, credit card charges, TAC(s), travel arrangements including but not limited to flight cancellation, railway, hotel, visas costs, onward arrangements coinciding with this trip etc. Refunds in such a scenario will happen as per our cancellation policy. Refunds are not possible for any missed or unused services including voluntary/involuntary termination of trip on account of sickness, death of a family member, late arrival on the trip etc. Tentgram is also not liable to pay any compensation for any loss arising as a consequence of trip curtailment, alteration, extension or cancellation due to any reasons. However, you expressly agree that, in any event, the maximum liability of Tentgram will be limited to the trip cost paid to Tentgram.

• Any booking cancellation requested 7 days prior to the check-in date
• 80% of the booking amount will be refunded (20% of the amount will be incurred for bank processing charge and cancellation charges) Customers can have a credit to reschedule the booking to a future date. Note: Any rescheduling is only allowed once and the booking date should be within 90 days from the date of cancellation. The booking confirmation is subject to availability
• Any booking cancellation requested 3 days prior to the check-in date
• 70% of the booking amount will be refunded Customers can have a credit to reschedule the booking for a future date. Note: Any rescheduling is only allowed once and the booking date should be within 90 days from the date of cancellation. The booking confirmation is subject to availability
• Any booking cancellation requested 48 hours prior to the check-in date
• Customers can have a credit to reschedule the booking for a future date and no refund can be processed as per this policy Note: Any rescheduling is only allowed once and the booking date should be within 90 days from the date of cancellation. The booking confirmation is subject to availability
• Any booking cancellation requested within 24 hours of the check-in date
• No refund or rescheduling is allowed if the cancellation request is received within 24 hours from the check-in date